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Returns and Exchanges

  • What is the return policy for Gillena?

    Gillena accepts returns within 30 days of purchase, provided the items are unused, unopened, and in their original packaging.

  • Can I return an item I received as a gift?

    No, you can't return a gift.

  • How do I initiate a return?

    To initiate a return, please contact our customer service team at customerservice@gillena.com.

  • Who pays for the shipping costs for returns?

    Customers are responsible for the shipping costs associated with returns, unless the item received was damaged or defective.

  • What if I received a damaged or defective item?

    If you received a damaged or defective item, please contact our customer service team as soon as possible. We will provide instructions on how to return the item and issue a refund or replacement.

  • How long will it take to process my return?

    Once we receive your returned item, we will process the refund within 7-10 business days. Please note that it may take an additional 3-5 business days for the refund to appear on your account, depending on your bank's processing times.

  • Can I return items purchased online to a physical Gillena store location?

    Yes, you can return items purchased online to any Gillena Store location. Please bring your order confirmation email with you as proof of purchase.

  • Can I return items that were purchased on sale or with a promotional discount?

    No, you cannot return items that were purchased on sale or with a promotional discount. Except, if the items were faulty, and the refund will be processed based on the discounted price paid for the item, not the original price.

  • What if I have more questions or need further assistance?

    If you have any additional questions or need further assistance, please contact our customer service team. We're here to help!