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Free Delivery Over TZS 100,000

Frequently Asked

  • How do I place an order on Gillena?

    To place an order on Gillena, simply browse our website for the products you want, select the quantity and add them to your cart. Once you're ready to checkout, enter your shipping and billing information and complete your order.

  • What forms of payment do you accept?

    We accept all major debit and credit cards, as well as mobile money payments via Tigo Pesa and Airtel Money.

  • How long does it take to process my order?

    We aim to process all orders within 24-48 hours.

  • How long does shipping take?

    Shipping times vary depending on your location and the shipping method selected at checkout.

  • How can I track my order?

    You will receive a tracking number via email once your order has been shipped. You can use this tracking number to track your package on our website or the carrier's website.

  • What if I need to cancel my order?

    If you need to cancel your order, please contact us as soon as possible. We may be able to cancel your order if it hasn't been processed yet.

  • What if I receive a damaged or defective product?

    If you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue and ensure you receive a replacement product if necessary.

  • What if I'm not satisfied with my order?

    If you're not satisfied with your order, please contact us within 30 days of receiving your order. We will work with you to resolve the issue and ensure your satisfaction.

  • What if I have more questions or need further assistance?

    If you have any additional questions or need further assistance, please contact our customer service team. We're here to help!